Frequently Asked Questions

Get Informed

What is a Denturist?

A Denturist is a primary healthcare giver intensively trained in both intraoral and laboratory practices related to providing dentures and other removeable appliances. 

These appliances include complete, partial, immediate and implant-retained dentures, denture relines and repairs as well as nightguards, anti-snore appliances, custom sportsguards and whitening services.  


Our highly skilled Gem Denturists will examine your mouth and/or dentures , customize the right treatment plan for you, design, manufacture and deliver your dentures right within the walls of Gem Denture Clinic.

Do I need a referral to be seen at Gem Denture Clinic?

Absolutely not!  A referral is not necessary to see one of our Denturists.  In the event you need any dental work beyond our scope-of-practise, your Denturist will refer you to your own dentist.  If you don't have a dentist we will refer you to a  skilled, local dentist that can collaborate with our clinic in your treatment.

What is your new patient procedure?

We welcome new patients, no referral necessary.  One of our skilled Denturists will take the time to personally meet with you in the comfort of the clinic to discuss your concerns and examine your mouth and existing dentures.  Together, we will formulate a treatment plan that fits your needs and budget.

I don’t have my insurance card with me, can I still receive treatment?

One of our Denturists will happily review your treatment options with you and as well as any associated costs during your free consultation.  Once you have access to your insurance information we can submit a preauthorization on your behalf to determine your benefit coverage and decide on the treatment plan that works for you.

Can you direct bill my insurance carrier?

Yes! We can direct bill numerous insurance companies.  Our experienced administrative staff will coordinate your insurance and insurance claims to minimize any stress on your behalf.

How much will my copayment be?

Your out-of-pocket costs can only be definitively determined once we have received a pre-determination from your benefits carrier regarding your specific treatment plan.  At Gem Denture we don't want you to have any surprises when it comes to out of pocket expenses and will take the time to review your insurance pre-determination with you so you have a good understanding of what is covered and what isn't.

How should I clean my dentures?

Never clean your dentures with toothpaste.  Toothpastes are intended for natural enamel and are too abrasive for your dentures.  Toothpaste will create micro-scratches in your dentures that will promote staining and harbour bacteria.

To keep your dentures bacteria free, we recommend cleaning your dentures 1-2 times daily by brushing with a soft bristle brush and a denture cleaning paste such as Cleandent Paste then soak overnight in a professional strength cleaner specified for dentures such as Renew or Dr. Berland's Cleanadent - both available at the clinic.

Partials with metal components should not be soaked in a commercial denture cleaning solution longer than 20 minutes at a time.